Lorem ipsum dolor sit amet, consectetur adipisci# Privacy Policy
**Last Updated:** October 14, 2025
## Introduction
Welcome to QAS Food Delivery App ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
By using our app, you agree to the collection and use of information in accordance with this policy.
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## 1. Information We Collect
### 1.1 Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Register for an account
- Place an order
- Contact customer support
- Participate in promotions or surveys
**This information may include:**
- Full name
- Email address
- Phone number
- Delivery address(es)
- Payment information (processed securely through third-party payment gateways)
- Date of birth (if applicable)
### 1.2 Usage Data
We automatically collect certain information when you use our app:
- Device information (model, operating system, unique device identifiers)
- IP address
- Browser type and version
- App usage statistics
- Location data (with your permission)
- Order history and preferences
- Search queries within the app
### 1.3 Location Information
With your permission, we collect and process information about your actual location using:
- GPS signals
- Device sensors
- Wi-Fi access points
- Cell tower information
This helps us provide accurate delivery services and show nearby restaurants.
### 1.4 Cookies and Tracking Technologies
We use cookies, beacons, and similar tracking technologies to:
- Remember your preferences
- Understand app usage patterns
- Personalize your experience
- Improve our services
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## 2. How We Use Your Information
We use the collected information for various purposes:
### 2.1 Service Delivery
- Process and fulfill your orders
- Manage your account
- Provide customer support
- Send order confirmations and updates
- Enable communication between you and delivery personnel
### 2.2 Improvement and Personalization
- Analyze usage patterns to improve app functionality
- Personalize content and product recommendations
- Conduct research and analytics
- Develop new features and services
### 2.3 Communication
- Send promotional offers and special deals (with your consent)
- Notify you about changes to our services
- Provide customer support responses
- Send administrative information
### 2.4 Security and Fraud Prevention
- Detect and prevent fraudulent transactions
- Monitor for security threats
- Enforce our Terms of Service
- Protect our legal rights
### 2.5 Marketing
- Send marketing communications (you can opt-out anytime)
- Display personalized advertisements
- Conduct promotional campaigns
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## 3. Information Sharing and Disclosure
We may share your information with:
### 3.1 Service Providers
- Payment processors
- Delivery partners
- Cloud hosting providers
- Analytics services
- Customer support platforms
**These third parties are contractually obligated to protect your information and use it only for specified purposes.**
### 3.2 Restaurants and Merchants
- Order details and delivery information
- Contact information necessary for order fulfillment
### 3.3 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government or regulatory requests
- Protection of our rights, privacy, safety, or property
- Emergency situations involving potential harm
### 3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
### 3.5 With Your Consent
We may share information for other purposes with your explicit consent.
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## 4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- **Encryption:** Data transmission is encrypted using SSL/TLS protocols
- **Secure Storage:** Personal data is stored on secure servers with restricted access
- **Access Controls:** Limited employee access on a need-to-know basis
- **Regular Audits:** Periodic security assessments and updates
- **Payment Security:** We do not store complete payment card details
**However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.**
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## 5. Your Privacy Rights
Depending on your location, you may have the following rights:
### 5.1 Access and Portability
- Request a copy of your personal data
- Receive your data in a structured, commonly used format
### 5.2 Correction
- Update or correct inaccurate information
- Complete incomplete data
### 5.3 Deletion
- Request deletion of your personal information
- Close your account permanently
### 5.4 Restriction and Objection
- Restrict processing of your data
- Object to certain uses of your information
### 5.5 Opt-Out
- Unsubscribe from marketing communications
- Disable location services
- Reject cookies (may limit functionality)
### 5.6 Withdraw Consent
- Withdraw consent for data processing at any time
**To exercise these rights, please contact us at: privacy@qasapp.com**
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## 6. Children's Privacy
Our service is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.
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## 7. Location-Specific Information
### 7.1 For Users in the European Union (GDPR)
- We process data based on legal grounds: consent, contract performance, legal obligations, or legitimate interests
- You have the right to lodge a complaint with your local data protection authority
- Data transfers outside the EU are protected by appropriate safeguards
### 7.2 For Users in California (CCPA)
- You have the right to know what personal information is collected
- You can request deletion of your personal information
- You have the right to opt-out of the sale of personal information
- We do not discriminate against users who exercise their privacy rights
### 7.3 For Users in Other Jurisdictions
- We comply with applicable local privacy laws
- Additional rights may apply based on your location
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## 8. Third-Party Services
Our app may contain links to third-party websites, services, or applications:
- **Firebase:** Analytics and crash reporting
- **Google Maps:** Location and mapping services
- **Payment Gateways:** Secure payment processing
- **Social Media Platforms:** Social sharing features
**We are not responsible for the privacy practices of these third parties. Please review their privacy policies.**
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## 9. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
**Retention periods:**
- Account information: Until account deletion + 30 days
- Order history: 7 years (for accounting and legal purposes)
- Marketing data: Until you opt-out + 90 days
- Payment information: As required by payment processors and regulations
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## 10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We ensure appropriate safeguards are in place, including:
- Standard contractual clauses
- Privacy Shield frameworks (where applicable)
- Adequacy decisions by relevant authorities
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## 11. Push Notifications
With your permission, we may send push notifications to:
- Provide order updates
- Send promotional offers
- Alert you about new features
**You can disable push notifications in your device settings at any time.**
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## 12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective when posted in the app.
**We will notify you of significant changes through:**
- In-app notifications
- Email notifications
- Prominent notices on our app
**Your continued use of the app after changes constitutes acceptance of the updated policy.**
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## 13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
**Email:** privacy@qasapp.com
**Phone:** +966 XXX XXX XXXX
**Address:** [Your Company Address]
**Support Hours:** Sunday - Thursday, 9:00 AM - 6:00 PM (AST)
**Data Protection Officer:**
Email: dpo@qasapp.com
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## 14. Consent
By using our app, you consent to:
- Collection and use of information as described in this Privacy Policy
- Processing of your data for the purposes outlined above
- Transfer of your data to third-party service providers
**You can withdraw your consent at any time by:**
- Deleting your account
- Contacting our support team
- Adjusting privacy settings in the app
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## 15. Additional Information
### 15.1 Automated Decision-Making
We may use automated systems to analyze your preferences and provide personalized recommendations. You have the right to request human review of automated decisions.
### 15.2 Do Not Track
Our app does not currently respond to "Do Not Track" signals, as there is no industry standard for compliance.
### 15.3 Biometric Data
We do not collect biometric information unless explicitly required for security features (e.g., fingerprint authentication), which requires your explicit consent.
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## Appendix: Definitions
- **Personal Information:** Information that identifies, relates to, or could reasonably be linked to you
- **Processing:** Any operation performed on personal data, including collection, storage, use, or disclosure
- **Service Providers:** Third parties who perform services on our behalf
- **User:** Any individual who uses our app
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**Thank you for trusting QAS Food Delivery App with your information. We are committed to protecting your privacy and providing excellent service.**
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*This Privacy Policy is effective as of October 14, 2025, and supersedes all previous versions.*
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